| SHIPPING POLICY: Sewrella Yarn is not responsible for the USPS tracking system or delivery. However if your order has not arrived after 60 days from the ship date (via your tracking number) we will issue a 100% refund in the form of shop credit. Please have patience and understanding while we navigate running an online business during a global pandemic. Thank you.
What is a preorder?
A preorder is the style of shop update we do. We post a collection of colorways at one time that can be ordered on any of our base yarn options. The preorder stays open for 24 hours. We then close the shop, dye all the orders and ship them out.
Our current collection's turnaround time is expected to be 12 weeks.
What kinds of yarn do you stock?
Currently we stock primarily protein fibers sourced within the USA.
We carry 5 yarn bases (mohair, classic sock, nylon sock, classic DK, and classic worsted) as well as other seasonally available yarns such as bulky and super bulky weight yarns.
All of our yarn's fiber content and yardage information is on each and every colorway listing.
Will my yarn look exactly like the photos?
The best thing about hand dyed yarn is that every skein is unique! The exact same recipes are used for all of our skeins within a specific colorway and we have extremely high quality control standards to keep color consistent. However, there are many factors that can affect the final skein and you may see slight variation on your skein.
Will I be able to order more of this yarn after this collection closes?
Sorry, friend. Each collection's colorways are available only while the collection is up for sale on the website. We love to change things up and will be bringing in a brand new collection each quarter!
For this reason, we strongly recommend grabbing as many skeins of a colorway as you'd need to complete the project in mind (if you have one) since you may not be able to buy more of that colorway from us later on.
Annually, we bring back select colorways from throughout the year in our Greatest Hits Collections. Some beloved colorways will return but not all of them. This is why we recommend shopping each collection as though these colorways will never be available again!
I don't live in the USA. Can I still buy your yarn?
Yes! We ship worldwide to over 240 countries, there are just additional shipping fees to get your yarn safely to you. Be aware you may incur additional customs fees depending on your own country's customs policies.
I bought some yarn, how long before it ships?
Our current collection processing time is 12 weeks from the time of order placement.
Our current in stock processing time is 10 business days from the time of order placement.
Do you offer an Anti-Fat Tax discount?
We are now proud to offer an inclusivity discount on our garment kits! All XL, 2X, and 3X sized kits are automatically discounted 10% when added to your cart. All 4X and 5X kits are automatically discounted 15% when added to your cart. No code is needed however these discounts cannot be combined with reward program discounts.
What are Market items?
Our own line of tea comes from Tebella Tea Company from our old hometown in Tampa, Florida. In collaboration with this wonderful, woman-owned small business we are able to bring you new teas every month that coordinate perfectly with our themed collections. Tea will ship together with yarn orders.
Wool Wash and hand cream are perfect products for makers and are made in house. These are available in three scent options that pair perfectly with our collection themes. They are made with natural ingredients that are suitable for sensitive skin.
Wool Wands are hand winding tools (also called nostepinnes) and are handmade using 100% reclaimed American woods by Josh of New England Treeworks. We stock a variety of wood options depending on the season, ranging from maple to red oak. See a video tutorial on how to use a wool wand here.
How do I prepare your yarn to knit or crochet with?
Our yarns are wound into hanks so you'll need to wind them into balls or cakes to work with. I've linked a couple of easy youtube videos below to help you!
Returns & Exchanges
Sewrella Yarn does not accept returns or exchanges. We are not able to process cancellations on any orders of a preorder nature.